IT Management

Ensuring your business can continue to function even during a system outage or other significant, business impacting event is critical. We can help define and implement the appropriate levels of availability, redundancy, and recoverability for your systems to meet the needs of your business. We can help ensure that the applications, data, and technology components that support your business are designed and implemented to be functional, maintainable, and recoverable.

Compliance management ensures that work performed by IT is in alignment with all business policies, standards, and regulatory requirements. We can assist in developing or maturing existing internal policies and standards, ensuring they are in line with current industry best practices. We can assist with evaluating the enforcement and effectiveness of these policies and standards though the use of metrics, monitoring, and reporting.

Depending on your industry, your business likely must comply with one or more regulatory compliance framework such as PCI or HIPAA. We can assist in aligning IT with the requirements of these and other frameworks to ensure compliance. We can assist in any audit or review process undertaken to ensure your compliancy by providing expert insight into all aspects of the IT components including applications, data, technology, and policies that support compliance requirements. We can also assist in defining requirements for new systems that can monitor and automate the regulatory compliance process.

Aligning IT with business objectives requires rethinking how IT works in order to deliver to the business services that support growth, control costs, and provide direct value to the business. After applying IT alignment techniques, businesses typically see faster turnaround times from their IT teams and results that have a direct, positive impact on ROI. IT teams typically have a better sense of business objectives and can better identify tasks that should be prioritized following alignment. We can bring proven techniques to your business that will improve communication between IT and the business resulting in improved alignment and business results.

Through IT governance and architecture, a business can ensure that work agreed to between the business and IT meets all business standards, is aligned with business strategy, and does not result in duplicity, redundancy, or solutions that are unfit for the business. We can assist in development of guiding principles to drive development of an internal governance process or with developing a documented architecture for your organization.

To be effective and efficient, IT must define and follow a set of mature, well developed processes to guide their work in a consistent manner. Mature processes lead to less wasted time, cost savings for the business, and more accurate measurement of IT effectiveness. We can assist with the development of new processes, process improvement efforts for existing processes, or process automation efforts that relieve IT of common, repetitive tasks.